The terms and conditions below regulate the use of the La Paz Online Shop localized on web address https://lapaz.pt/shop which belongs to LA PAZ – Comércio, Importação e Exportação de Vestuário, Lda. (hereinafter “La Paz”), with registration number in the Oporto Commercial Registry Office – 3rd Section 40 028/850712 and tax number 507 615 816, with head office at Rua da Reboleira, 23 4050-492 Oporto, with the share capital of 5,000.00 euros.The terms and conditions below also regulate the sales carried out on the La Paz Shop Online localized on web address https://lapaz.pt/contact
PRIVACY
The personal information you forward to La Paz Online Shop will only be used in order to fulfill the undertakings La Paz have and to assure you the best service. La Paz will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
If you wish to end your subscription of information from La Paz Shop Online, please send an email to online@lapaz.pt .
COOKIES
Cookies are used by the La Paz Online Shop in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. La Paz Shop Online will not operate properly when cookies are disabled in your web browser.
DISCLAIMER
La Paz ambition is for the website to always be up and running, however we cannot guarantee this.
La Paz cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.
Due to the color settings of your computer, the colors of the products shown in the pictures in the La Paz Online Shop can differ from their actual colors. La Paz cannot be held responsible for any such discrepancy.
PRICE
All prices in the La Paz Online Shop are stated in EUR. The price of each product is stated excluding shipping costs.
TAX INFORMATION
Customers outside of the European Union, will have the VAT charge removed.
For E.U. countries, the standard VAT rate from your country will be applied.
UK Customers – When buying from the UK, our prices don’t include VAT (except if your total order is under 135£, in which case the 20% VAT is charged automatically, and you won’t need to pay any additional tax when receiving your order), and our customers are expected to pay the VAT directly to HMRC or through DHL before receiving the goods. The VAT is calculated based on the invoice, which may include shipping costs.
This is the standard procedure after Brexit, which is beyond our control. If you bought the goods directly at one of our shops in Portugal, you would be charged 23% of VAT. Additionally to the VAT, customers with orders over 135£ will also be charged a fee of 11£ for customs handling (this amount may vary).
Since our goods are all made in Portugal, we are exempt from customs fees. When receiving the invoice from DHL, we recommend you double check if there are any customs fees being charged, and contact them in order to remove them.
You can check all the information about Tax and Duty here.
PRICE CHANGES
La Paz reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.
PAYMENT
La Paz Online Shop accepts payment by Paypal, credit card and bank transfer.
All transactions are encrypted and 100% secure.
SHIPPING CHARGES
Shipping charges will be added to your order. Please read the La Paz Online shop “Delivery & Returns” section.
CURRENCIES
La Paz Shop Online cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.
UNCOLLECTED PACKAGES
La Paz will not pay shipping costs for uncollected packages.
EXCHANGES, RETURNS AND REFUNDS
Please read the La Paz Online shop “Delivery & Returns” section.
EXCHANGES AND SALE
During sale or promotional offers the policy explained above will apply.
CONTACT INFORMATION TO CUSTOMER SERVICE
If you have any questions please contact the customer service at online@lapaz.pt .
FEEDBACK AND COMPLAINTS POLICY
We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team (online@lapaz.pt) stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.
