Refund policy

RETURNING/EXCHANGING YOUR ORDER

During 14 days from the delivery of your package you may request to exchange or return your order. You must return the La Paz products to La Paz in perfect condition. The La Paz products should not have been worn, used, or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. Also, the original invoice that comes with the delivery needs to be enclosed together with the returned products. Returns/Exchanges should be sent to the following address:

Rua da Reboleira 23
4050-492 Porto
Portugal
Tel.: +351 222 025 037

COSTS FOR RETURN

La Paz is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after La Paz receives the returned products.  The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by La Paz. The original shipping costs will also be refunded, granted that the return occurs in the 14 days after the delivery of the order. 

COSTS FOR EXCHANGES

Once you have returned the items, La Paz will not make any additional charges for delivery in the case of an exchange. Please note that La Paz will not refund additional duties, taxes, or any additional charges that may incur.
During sale or promotional offers the policy explained above will apply.